Case Studies
Patronus Wealth
Patronus Wealth is a result-oriented wealth management group, with platforms set up in Dubai and Mauritius and is a part of a larger financial services group in Singapore. The group caters private and institutional clients and is equipped with 4 decades of experience in wealth management.
Problem statement
The team at Patronus Wealth was overwhelmed by the downtime in their daily operation because of IT related technical issues that surfaced from time to time. Technical issues in a user’s computer that could be solved in a matter of minutes or system updates that could’ve entirely avoided a downtime of operations, were only adding to the team’s frustration. The team at Patronus wealth understood the importance of an effective IT infrastructure solution and expert help to achieve such a solution.
The impact of the problem
Working around the clock to ensure a 100% is delivered to their
high-net-worth clients, Patronus Wealth had only limited time to invest in fixing their IT issues. As much as they understood the impact of an ineffective IT function, it was challenging for them to invest time and resources to hire the talent that could bring about a solution. That’s where we stepped in.
What services were procured
24/7techies implemented several core improvements and enhancements to the existing
IT infrastructure.
  • Configured and migrated all data and communication methods to Google Workspace.
  • Assessed the existing end user devices (hardware and applications) and made recommendations to standardize end user device management.
  • Assisted in implementing the recommendations made to standardize end user device management. This resulted in improving productivity and uptime. Security controls were also enhanced to match the industry’s best practices.
  • The internal network was analyzed and redesigned to improve internet connectivity speeds, security controls and uptime.
  • 24/7 techies provides a seamless end user IT support service via 24/7 techies remote central help desk.
Support from 24/7 Techies covered:
  • Proactive Incident Management
  • 24/7 End User Help Desk Support
  • Firewall Maintenance and Management
  • Data Back up
  • Internet Connectivity Monitoring
  • Browser and Email Support
  • Centralized Virus Guard Management
“I would highly recommend this IT company as they have been extremely professional and incredibly helpful throughout, by, solving issues, updating our systems and dealing with our requests on a daily basis through remote sessions”

Chiara Milan,
Relationship Manager,
Patronus Wealth
How has it helped?
The team at Patronus wealth is working collaboratively and communicating effectively in the face of a seamless IT function. The proactive support from 24/7 techies helped Patronus Wealth serve its clients better by avoiding sudden downtimes in their operation.

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